Return and Exchange Policy
We go through a 3-step quality check to ensure our products meet high standards. While our products are rarely damaged, we offer an exchange in case of a size issue and a return and refund only if the received product is defective.
Exchanges
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Exchanges will only be made if there is a size issue.
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Customers must inform us within 12 hours of receiving the product to request an exchange.
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No exchanges will be made on altered products.
📌 We strongly recommend checking the size chart before placing your order. Our size chart clearly mentions all measurements and is designed specifically for Indian body types to ensure a perfect fit.
To request an Exchange, please send an email to runakzunak@gmail.com with the subject:
📩 Subject: Exchange Request - Your Name
For example: Exchange Request for Kurti - Muskan Parmar
Returns & Refunds
A full refund will be provided only if your order was delivered with the following damages:
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The fabric is defective
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The fabric has patches or marks on it
Steps to Take if You Receive a Damaged Product:
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Take a detailed video of unboxing the package to show how it was delivered.
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Capture clear pictures of the damaged product.
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Submit your claim with details of the damage, pictures, and videos to runakzunak@gmail.com within 24 hours of receiving the item.
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Wait to hear back from our team on the next steps.
🔹 Misprints and color differences from the website are not considered as damage.
Once the damage claim is accepted, we will send our delivery partner to pick up the product, and after receiving it, we will process your refund.
Additional Policy Terms
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No return & exchange will be done on altered products.
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The company holds the right to make final decisions on all return and exchange requests.
Contact Us
For any concerns, drop us a message on Instagram @runakzunak or email us at runakzunak@gmail.com.
📅 Business Hours:
🕙 10 AM - 6 PM IST, Monday to Friday
If you reach out outside business hours, we will respond as soon as possible.